Terms and Conditions

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1. INTRODUCTION

1.1. These Terms and Conditions (“Terms”) constitute a binding legal agreement between you and KTO. If you do not agree to these Terms, you must not access or use our platform and/or services. By using and/or accessing any section of this Website and/or services, or by opening an account on this Website, you agree to be bound by:

1.1.1. The General Terms and Conditions, on this page.

1.1.2. The Privacy Policy.     

1.1.3. The Responsible Gambling Policy.

1.1.4. The Sports Rules. 

1.1.5. The Casino Rules. 

1.1.6. Any other applicable terms and conditions related to any games, promotions, rewards, and offers that may be currently found on the Website.

1.2. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms, we kindly request that you refrain from registering an account with us or cease accessing and using our Website and services. Your continued use of the Website and/or services constitutes your unconditional and unequivocal acceptance of the Terms and Conditions, as well as our Privacy Policy, Responsible Gambling Policy, Sports Rules, Casino Rules, and any other applicable terms and conditions related to any games, promotions, rewards, or offers.

1.3. We reserve the right to refuse registration to any player who does not accept our Terms and Conditions and/or fails to provide the necessary information to complete the identification process.

1.4.The migration of your balance and data may be necessary to comply with local regulations in jurisdictions that require a national licence and restrict the use of international licences. By accepting our Terms and Conditions, you expressly consent to the potential transfer of your account balance and data to other entities within the KTO Group as required by regulatory compliance. This action will in no way compromise your customer rights.

2. ABOUT US     

2.1. KTO.com is operated by Bravalla B.V., with registration number 147847 and registered address: Korporaalweg 10, Curaçao. KTO is authorized and regulated by the Government of Curaçao. Throughout these Terms and Conditions, whenever we mention “KTO.COM”, “KTO“, “we”, “our” and “us”, we are referring to Bravalla B.V.

3. DEFINITIONS 

3.1. For the purposes of these Terms and Conditions, the following definitions apply:

Affiliates: Individuals or legal entities that advertise for a betting operator, receiving compensation, which may not necessarily be financial, tied to outcomes such as the number of bettors attracted, or the amounts deposited or spent. 

Authentication: The process of verifying the bettor’s identity for registration or access to the fixed-odds betting system. 

Betting Exchange: A category where bettors bet against each other, and the betting odds are set by the bettors themselves rather than by the operator, who may charge a commission on the net profit of the winning bet. 

Betting System: The computerized system managed and provided by the betting operator to bettors, allowing for the registration of bettors, management of their virtual wallets, and other functionalities necessary for the operation and sale of fixed-odds bets. 

Bet Intermediary: A registered user in a betting system who places bets for third parties using their own account, settling the bets outside the system provided by the betting operator. 

Betting: The act of wagering a certain amount with the expectation of winning a prize. 

Bettor: An individual who places a bet, a customer. 

Betting Operator:  Legal entity authorized to conduct fixed odds betting. 

Betting Platform: An electronic channel integrated with the betting system used to offer sports bets and online games to bettors. Betting Platform is a synonym of betting website.

Consumer: refers to any natural person who utilizes KTOs services as the ultimate recipient. 

Early Withdrawal (Cash Out): A method for the bettor to close their bet early, entitling them to a portion of the prize. 

Electronic Channel: A platform, such as a website or internet application, owned or managed by the betting operator, facilitating virtual betting exclusively. 

Fixed Odds: A multiplier of the bet amount that determines the winnings for the bettor, per unit of the national currency wagered. 

Flash Messages: Short-duration messages used for advertising, with the aim of promoting a commercial brand. 

Internet Applications: A set of functionalities accessible via an internet-connected terminal, including video portals, social networks, search engines, and platforms for artificial intelligence or programmatic advertising. 

Inactive Account: A bettor’s account with a fixed-odds betting operator that remains without activity for a period of 90 days. 

Investigation Process: A process initiated by the betting operator to investigate potential legal or regulatory infractions committed by the bettor against the operator, or by the operator against the bettor, the regulator, a public authority, or the integrity of sports events. 

Online Game: An electronic platform enabling virtual betting on a game where the outcome is determined by a random event, such as a random number generator or predefined symbols. 

Online Game Provider: A legal entity that directly or indirectly provides content such as online games to betting operators. 

Primary Sports Betting Market: Bets placed on the final result or point spread of a sports event. 

Secondary Sports Betting Market: All types of bets related to a sports event that do not fall under the primary market. 

Sponsorship: A communication action involving the acquisition of the right to associate the sponsor’s brand, products, or services with a project initiated by a third party through a paid contract. 

Regulator: The body responsible for regulating, authorizing, and supervising activities related to fixed-odds betting and online games in Curaçao, and the body responsible for regulating, authorizing, and supervising activities related to fixed-odds betting and online games during the adequacy period in Brazil, corresponding to the Secretariat of Prizes and Betting of the Ministry of Finance.

Registered Account: A deposit or prepaid payment account, owned by the bettor, held in a financial institution or payment provider, used for the source of financial deposits and as the destination for prizes and withdrawals made by the bettor with the betting operator. 

Rewards: Any type of prize, such as cash, points, free bets, or other lawful forms, as part of a loyalty program or to reward pre-established bettor behaviour.

Supplier: betting Operator 

Services: online gambling or online fix odds betting services 

Terms and Conditions: A document that compiles the rules governing the contractual relationship between the betting operator and the bettor. 

Theoretical Return to Player (RTP): The percentage of total bets that is programmed by the betting operator to be returned to bettors in a fixed period or number of events, serving as a measure of the aggregate and theoretical return of the betting system. It should not be interpreted as the expected individual gain for each bet.

Virtual Bet: A bet placed directly by the bettor through an electronic channel, either before or during the event being bet upon. 

Virtual Event of an Online Game: An event, competition, or action in online gaming with an unknown outcome at the time of betting.

Know Your Client (“KYC”): KYC is process followed by us to verify the identity of our users, this involves capturing, updating, storing and comparing the information collected by us. 

4. CHANGES TO TERMS AND CONDITIONS     

4.1. We reserve the right to update, amend, or undertake any other action to these Terms and Conditions whenever necessary to align with legal trends and/or ensure compliance with regulations, or for customer service and/or commercial reasons. The most up-to-date Terms and Conditions can be accessed here. We strongly encourage you to regularly review these Terms to stay informed.     

4.2. Any changes made become effective upon update of these Terms and Conditions. The current version and the last update date can be verified at the end of this page.

4.3. We reserve the right to make minor or insubstantial changes to these Terms and Conditions at any time, which will take effect immediately upon updating. Substantial changes will be communicated on our Website or through your contact details linked to your account.

5. OPENING YOUR ACCOUNT 

5.1. To place a bet or use any of our services via the Website, you will need to open an account on the Website. In order to open your account on our Website and use our services, you must meet all of the following criteria:

(i) You are at least 18 years old;

(ii) You are not prohibited from betting for any reason; including but not limited to irresponsible gambling reasons 

(iii) You do not currently have an account with us;

(iv) You are not an employee of our company;

(v) You are not spouse, partner, or relative up to the second degree of any of our employees.

5.2. We make no warranties or representations as to whether your access and/or use of the Website or Services is compliant with applicable laws in the jurisdiction in which you are located, and you warrant that international online gambling is legal in your jurisdiction.

5.3. For various legal and commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions. You may not use the Website and/or the Services if you are located in a prohibited jurisdiction. The fact that the Website is accessible in a prohibited jurisdiction, or that the Website is provided in an official language of a prohibited jurisdiction, shall not be interpreted as legal reasoning for the use of the Website in a such prohibited jurisdiction. Any attempt to evade this restriction (e.g. by using a VPN, proxy, or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location, citizenship, or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in a prohibited jurisdiction), is a breach of these Terms and may constitute a criminal offence under applicable laws. If it becomes apparent, or we have reasonable grounds to suspect that you are located in any of the prohibited jurisdictions, we may close your Account, without any duty  to provide you with advance notice, freezing the funds therein, and providing the applicable details to any relevant authorities.  You will also be liable to compensate us for any damage or loss resulting therefrom.

5.4. When attempting to open an account or accessing the Website from any other jurisdiction it is Your responsibility to verify whether online gambling is legal in that particular jurisdiction. You are responsible for ensuring that you comply with any laws applicable to gambling online in the country in which you are located and/or are a resident. You must not access the Website and/or open an Account from within a jurisdiction that prohibits online gambling; nor must you do so if you are a citizen of a country that prohibits its citizens from participating in online gambling, irrespective of their location.

5.5. To open an account, you must provide your personal information during registration. For detailed information regarding the data we collect and process, please refer to our Privacy Policy. The information you submit to us must be accurate and complete. Please be aware that we can only accept players residing in countries that are selectable during registration. 

5.6. You hereby acknowledge and accept that, by using the services provided on the Website, you may both win and lose money.

5.7. All information used to process transactions on our site must be of your own. You may only hold one Account with us at a time. Duplicate Accounts (when more than one account is operated or registered by one user) are strictly prohibited. 

5.7.1. Duplicate accounts may be identified by the use of (but not limited to) personal data, IP address information, and betting patterns.

5.8. If you are found to have more than one Account, the following actions may be taken if necessary:

(i) At our sole discretion, all duplicate accounts will be closed apart from one account we allow to remain open.

(ii) If the total amount deposited to the Duplicate Account is played and lost, you agree to renounce your claim on the amounts deposited in the respective Duplicate Account;

(iii) If an amount deposited into the duplicate account has not been used to place any bets, we will refund the amount to you;

(iv) If your most recent deposit into the duplicate account has generated winnings, the transactions, including the winnings, will be declared null and void, and the amount deposited will be refunded ;

(v) Any returns, winnings, or rewards gained or accrued while the duplicate account was active will be forfeited by you and reclaimed by us. You will return to us on demand any such funds which may have been withdrawn from the duplicate account.

5.9. If you wish to open another account, you may do so by contacting [email protected]. If a new account is opened, the old account will be closed.

5.10. You must maintain your account information and keep your details up to date, if any changes affect your current account details you should update them as soon as possible.

5.11. If you wish to close your account, you must send a request to [email protected]. By closing your Account, you also consent to forfeit any promotional rewards, prizes, or benefits that you may have acquired. 

5.11.1. If you wish to self-exclude your account, you may do so by contacting our Customer Support team via chat or email ([email protected]) or by accessing the Responsible Gambling page.

5.12. In the event of the closure of your Account because of responsible gambling concerns or if your account has been closed due to fraud or other crimes including but not limited to financial crimes,, you acknowledge that you are prohibited from opening a new account. We will not be liable if you manage to open a new account By tampering our controls, for such action nor any direct or indirect consequential damages. We shall have the right to close, at any time, a new account opened in breach of the requirement stated herein. 

6. VERIFICATION OF YOUR IDENTITY     

6.1. You warrant that you are 18 (eighteen) years of age or older, or at least the legal age allowed to gamble in your jurisdiction. You must make sure all details supplied when creating your Account are correct and can be verified. 

6.1.1. You are the rightful owner of the money in your Account.

6.1.2. You are a resident in a jurisdiction that allows gambling.

6.1.3. The money deposited into your Account is not derived from any illegal activity. 

6.2. We comply with the laws and regulations of Curacao, including their guidelines for the prevention of money laundering, terrorism financing and financing of  the proliferation  of weapons of mass destruction. Suspicious transactions/activities shall be investigated and, if necessary, a suspicious transaction/activity report will be made and shared with the relevant authorities. In any such event, we are prohibited from informing any players or third parties involved. Furthermore, in the event of any suspicious transactions/activities, We may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.

6.3. All payment transactions made on our site are checked to prevent money laundering, terrorist financing, financing of the proliferation of weapons of mass destruction, and any other crimes or illegal activity.

6.4. By agreeing to these Terms, you acknowledge that we undertake verification checks. In such cases, we may, or may be required by third parties (including regulatory bodies), to confirm your identity and contact details. This is to prevent money laundering, and terrorism financing and to verify if you are subject to a sanction regime. 

6.5. In certain circumstances we may also have to ask you to provide information relating to your source of funds and/or source of wealth. This includes supplying a source of wealth declaration with supporting documentation, including but not limited to; bank statements and employment payslips. We retain the right to lock your account and suspend any further deposits if you fail to provide us with the information and documentation requested. We may also suspend withdrawal transactions from the suspected Account to comply with our legal and regulatory obligations, including our obligations to anti-money laundering and fraud prevention.

6.6 Should we be unable to verify that you have attained the Legal Age required to participate in gaming activities, we shall proceed to suspend your account. Access to our platform by minors is strictly prohibited by law and it is considered a crime in many jurisdictions.

In the event that it is demonstrated that you have engaged in, or have received assistance to engage in, any fraudulent activity intended to bypass our age-related controls and restrictions at the time any gambling or gaming transactions were conducted, the following actions will be enforced:

(i) Your Account will be closed

(ii) all transactions made will be voided, 

(iii) Any related funds deposited in that account will be returned to your parent or legal guardian, following the required procedures for such restitution.

7. ACCOUNT VERIFICATION

7.1. Please be aware that we are legally and regulatory obligated to conduct verifications on your account to confirm your identity and the information you have provided to us, including, but not limited to, financial information, address, and location. By registering on our Website, you acknowledge and agree that, to fulfil our legal and regulatory obligations, we will be required to conduct verifications on your account. Such verifications may occur, including but not limited to, at the time you create your account with us and at the time of withdrawal.

7.2. We’ll also ask you to verify your identity once you’ve deposited a total of €1.450 or currency equivalent. In certain circumstances, we may also carry out an identity verification before you reach this amount.

7.3. In order to verify your account, it is necessary to verify your identity. In order to do so, you may be asked for one or more of the following documents.

(i) Identification documents: National Identity Card – CIN, General Registry – RG, National Driver’s License – CNH, Individual Taxpayer Registry – CPF, passport, a scanned copy of valid photo ID, biometric data (including facial recognition, with proof of life). Documents must be fully visible, and we need to see the front and back of the document when applicable; a selfie may also be requested.

(ii) Proof of address: The document needs to be a photo or PDF of a utility bill (e.g. cellular, gas, electricity, water, internet, or TV) issued within the last 6 (six) months, or a bank statement issued within the previous 6 (six) months. Please make sure we can see the entire document in the photo where all four corners are visible. 

7.4. If we are not satisfied with the documents you have supplied, or you fail to supply them, we may suspend or close your account and freeze any available funds pending further investigation.

7.5. Phone and email verification is at times part of our procedure to confirm your personal details, transactions, and activity with regard to the use of our services.

7.6. Please be informed that we may share your information with competent authorities to ensure compliance with legal or regulatory requirements. For detailed information regarding the data we share, please refer to our Privacy Policy.

8. INACTIVITY AND DELETION OF PLAYER ACCOUNTS

8.1. If your account remains inactive for a period of more than 30 months, you will incur a monthly account maintenance fee of €5 starting from the 31th month of inactivity. Following 30 months of uninterrupted inactivity, we will send you a reminder mail via the email address or phone number linked to your account. 

8.1.1. Upon receipt of this reminder message, you will have 30 days to log in to your account. If no login is registered within this 30-day period, €5 of real money credit or bonus money credit will be deducted from your account balance. If the balance is less than €5 then the remaining balance will be deducted.

8.2. The inactivity fee will be incurred on a monthly basis until the next login is performed at the Website, in this case, we are entitled to block the player account.

8.3. Any remaining funds of an inactive player who cannot be located are to be retained by the B2C Licensee and are to be used to fund responsible gaming endeavours. 

9. BETTOR’S RIGHTS AND DUTIES

9.1. Please be aware that as a customer, you possess certain rights that safeguard and protect you. Your rights include:

  • The right to place bets freely, without coercion, in a secure and responsible manner, in compliance with legal and regulatory provisions. This right does not exclude KTO’s prerogative to refuse, restrict, or limit bets in accordance with legal and regulatory requirements, as outlined in the responsible gambling policy and AMLCFTCFPWMD policy. 
  • The right to express consent regarding the processing of personal data by KTO at the time of account registration.
  • The right to have easy and transparent access to Customer Service (SAC), provided by KTO.
  • The right to be informed about the fixed odds of sports events and online games offered.
  • The right to access the history of financial transactions with KTO, including deposits, withdrawals, bet amounts, and prizes won.
  • The right to close their betting account in a simplified manner.
  • The right to freely choose among options such as alerts, prudential limits, break periods, and self-exclusion.
  • The right to be informed clearly and objectively about the rules for using the service, especially regarding the deposit and withdrawal of financial resources.
  • The right to withdraw your available balance from the betting account. This right does not exclude KTO’s prerogative to temporarily restrict withdrawals in cases where there is sufficient evidence of fraud or other crimes including but not limited to financial crimes, ensuring the bettor’s right to a fair investigation and defense.
  • The right to receive clear and comprehensive information about the rules and procedures for using betting services and electronic channels.
  • The right to obtain detailed terms and conditions for making gambling predictions and verifying prizes, avoiding ambiguous or generic language.
  • The right to be informed about the risks of losing betting amounts, as well as the dangers of problem gambling and pathological gambling.
  • The right to protection of personal information.
  • The right to receive transparent information about the services provided, including details on quantity, rules, characteristics, quality, applicable taxes, pricing, and associated risks.
  • The right to protection against misleading advertising, coercive tactics, and exploitative clauses in service agreements.
  • The right to receive transparent information that avoids contractual terms resulting in disproportionate benefits for the company or excessive burdens on the customer due to unforeseen circumstances.
  • The right to be safeguarded against risks to life, health, and safety from hazardous or harmful practices in the gambling service provision.
  • The right to access education and information on responsible consumption of gambling services, ensuring freedom of choice.
  • The right to ensure effective prevention and resolution of individual, collective, and widespread material and moral harm.
  • The right to access judicial and administrative channels to address violations of these rights without obstruction.
  • The right to simplified defense of consumer rights.

9.2. By accessing and/or using our platform and services, you agree and acknowledge that you have certain duties with which you shall comply. These duties include, but are not limited to: 

  • Identifying yourself to us by providing accurate information whenever requested, including identification documents;
  • Registering a phone number and email address that allow direct and effective communication between you and us;
  • Providing details and registering up to three deposit or prepaid payment accounts in your name, maintained at financial institutions or payment providers authorized to operate by competent authorities;
  • Read and, as per your convenience, accept or decline our Privacy Policy and Terms and Conditions at the time of registration and whenever there are changes to their content. Please be aware that If you do not agree to these Terms, you must not access or use our Website and/or Services.;
  • Use your account solely for the purpose of placing bets, in compliance with applicable legal and regulatory standards

9.2.1. In addition to the aforementioned duties, please be aware that by accepting these Terms and Conditions, you declare that you do not fall under any of the following categories. If you do meet any of the criteria listed below, you should not use our Services and you are obligated to promptly inform.: 

  • Minors under 18 years of age;
  • Owners, administrators, directors, individuals with significant influence, managers, or employees of KTO;
  • Public officials with responsibilities related to regulating, controlling, or overseeing betting activities in the jurisdiction where they perform their duties;
  • Individuals with access to betting systems, which could influence the outcome of fixed-odds betting;
  • Those who may influence the outcome of sports events, including sports officials, athletes, coaches, and members of technical teams;
  • Individuals diagnosed with pathological gambling, as determined by a certified mental health professional;
  • Other categories as defined by competent authorities. 

9.2.1. In addition, please be aware that by accepting these Terms and Conditions, you declare that your spouse, partners, or relatives up to the second degree do not fall under any of the following circumstances. If you, your spouse, partners, or relatives up to the second degree meet any of the criteria listed below, you should not use our Services and are obligated to promptly inform us.

  • Owners, administrators, directors, individuals with significant influence, managers, or employees of KTO;
  • Individuals with access to betting systems, which could influence the outcome of fixed-odds betting;
  • Those who may influence the outcome of sports events, including sports officials, athletes, coaches, and members of technical teams. 

9.3. You must not disclose (whether deliberately or accidentally) your Account details to anyone else. If you have lost or forgotten your Account details, please contact support. Any activity on your account is considered legitimate if your username, email address, password, biometrics and/or pin code have been used to log in successfully.

9.4.      Please be aware that you have a duty to keep your account access credentials on our Website confidential and secure, and you should not share them with anyone else. You are responsible for all transactions made through your account and any activities conducted in your account where the access credentials have been correctly entered.

10. DEPOSITS TO YOUR ACCOUNT 

10.1. If you wish to participate in betting or gaming using the Website, you must deposit money into your Account which you can then use to place bets and/or play games. We reserve the right to undertake basic KYC checks within a reasonable time on player deposits to verify compliance. In order to assist in the prevention of money laundering:

(i) No cash payments shall be accepted to fund any Player Account.

(ii) No substantial/and or exceptional withdrawals, individually and cumulatively, shall be made unless an authenticated copy of the following is received:

(a) Most recent bank statement of the bank account from which your gaming activity has been paid;

(b) National Driver’s License, General Registry and Individual Taxpayer Registry;

(c) Social security card or similar photographic id;

(d) Current passport or Identity Card;

(e) A utility bill (e.g. gas or water or electricity) bearing your name and registered address.

10.1.1. In addition to the above, we reserve the right to request any of the above documentation for identity verification at any time.

10.2. Deposits to the player’s account are made by transfer of money to the player’s account by way of the payment methods stated on the Website. The average processing times and applicable service fees may change.

10.3. We reserve the right to change our accepted payment methods at our sole discretion, and to only accept payment methods subject to the fulfilment of certain criteria. We do not warrant that all methods of payment are available at all times.

10.4. You must deposit from an account that is registered in Your name and CPF. We do not accept 3rd party deposits (e.g. from a friend, relative or partner on your behalf) or deposits made by commercial or institutional accounts. Should we discover that this has occurred, all winnings will be forfeited and the original deposit amount will be refunded back to the sending Account. If a bank transfer is required to return the money, any charges will be charged to the receiver.

10.5. By depositing money to Our Site you agree not to make any charge-backs, reversals, or otherwise cancel any deposits into your Account, and agree to refund and compensate for any outstanding unpaid deposits.

10.6. For the maximum amount of money you will be allowed to deposit in any one transaction, please refer to the Deposit section of our Website.

10.7. We can under certain circumstances, credit a player’s account with rewards money. The conditions for the crediting of the rewards and the amount of the rewards is determined and set out on the Website. For current promotions please follow this link.

10.8. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored, or otherwise protected by any banking insurance system. Additionally, any money in your Account will not earn any interest.

10.9. We may at any time set off any positive balance on your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud, and Criminal Activity or Errors.

10.10 For customers located in Brazil and accessing our international services from this jurisdiction, upon the issuance of a Brazilian license to the KTO Group, your account balance and data will be transferred to the appropriately licensed Brazilian entity to ensure compliance with regulatory requirements. By accepting these terms and conditions, you acknowledge and agree to such transfers and accept that these transfers are essential to maintain service provision in accordance with the legal obligations of this jurisdiction

11. WITHDRAWALS FROM YOUR ACCOUNT 

11.1. Our Withdrawal Policy clarifies and outlines the requirements and procedures for any requested withdrawals:

(i) Should you deposit using a particular bank account, the same bank account should be used to withdraw.  Withdrawals will also be allowed to other bank accounts if the owner of both accounts is proven to be the same.

(ii) If you have any outstanding deposits, we reserve the right to postpone or halt withdrawal payments until all deposits are received and confirmed.

(iii) We do not charge any withdrawal fees. Should a player’s bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is the responsibility of the player.

 (iv) More information about our available withdrawal methods can be found in the “Withdrawal” section of this Site. The withdrawal methods made available to you, the average processing times and applicable service fees may change and vary depending on the method used.

(v) If in the circumstance that we must cease to offer our services in a specific jurisdiction, a small processing fee may be charged to the player upon withdrawal.

(vi) It is your responsibility to notify us of any suspicious activity found in affiliation with your account immediately, failure to provide us with such immediate notification will be held at your own discretion, and we will not be held liable for any such damages or losses caused.

11.2. Please be aware that withdrawals can only be processed once the following conditions have been met:

  • The required verification procedures have been completed;
  • The transactions made to your account have been fully completed and confirmed, without having been canceled or reversed by any means;
  • We have no legal or regulatory obligation to withhold any transactions or earnings due to applicable regulations or decisions issued by competent authorities;
  • There is no ongoing investigation, including but not limited to those related to money laundering, financing of terrorism, financing of the proliferation of weapons of mass destruction, financial crimes, bribery, corruption, collusion, fraud, criminal activity, or errors.

12. MINIMUM WITHDRAWAL AMOUNTS 

12.1. All withdrawal methods have a minimum of €5 or currency equivalent.

13. LIMITATIONS

13.1. The maximum withdrawal amount varies based on the payment provider. You can find the maximum withdrawal amount in the cashier. There is no limit to the number of times you can make the maximum withdrawal. Any limitations, whether related to processing times or the transaction amount, are solely limited by the payment service provider.

13.2. Certain payment methods are only available in specific countries and using certain currencies. For further information on what is accepted in your region, please visit our dedicated payment method page or email us at [email protected]. 

13.3. As a measure to protect all of our players from online fraud. We may require identity verification before processing a withdrawal. You may be asked to share one or more of the following as proof  (or any additional supporting documents that may not be listed below):

(i) Photo Identification (ID): This form of ID can be a copy of a valid passport, driver’s licence, and/or national ID card (National Identity Card and General Registry). Your name and signature must be present on any document. In some cases, you may be asked to have your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.

(ii) Selfie: A photo of you holding your physical ID next to your face.

(iii) Proof of address: This can come in the form of a recent utility bill or bank statement that shows your full name and address as listed in your account details. For security reasons, the middle eight numbers of your credit/debit card and the three-digit CVV code must be hidden if using a bank statement as a form of proof.

13.4. Your transaction and financial information are protected by advanced security and encryption technology. For assistance with withdrawals or any other matter, do not hesitate to contact us at [email protected].

13.5. As part of our Verification Checks, there may be requests for supporting ID or other documentation which you will be advised of at the time. We may suspend your account and/or prevent you from placing any further bets until you have satisfactorily completed these Verification Checks.

13.6. Without derogating from any other provision in this withdrawal policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. Should we deem that irregular game play has occurred, we reserve the right to withhold any withdrawals, seize and or declare null andinnings  the balance of your account, and/or close your account.

13.7. You may request the withdrawal of funds from your Account at any time, provided that:

(i) All payments made into your Account have been confirmed as cleared/ completed, and none have been charged back, reversed, or otherwise cancelled;

(ii) Any checks referred to in these Terms and Conditions have been completed.

13.8. Once we have approved your withdrawal you must give us sufficient information on how the funds should be transferred to you. We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. Withdrawals will only be sent to the withdrawal option that was used to deposit funds into your Account or to an alternative option that has been verified as belonging to you. We reserve the right to charge a fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.

13.9. You should only deposit money into your Account to wager it on our services. You may only withdraw once your initial deposit amount has been wagered (subject to placing a bet with odds of 1.7 or higher). This is a requirement introduced to combat fraud and money laundering activity through player accounts. We may suspend or close any Account linked to such activity, including accounts that are used with no gaming activity. In such circumstances, the relevant authorities may also be contacted. 

13.10. Your funds that are restricted from playing will be displayed in a separate balance viewable from your account screen when logged in, a player may not withdraw from these funds .

13.11. You are responsible for reporting your winnings and losses to the relevant tax authorities.

13.12. Before the withdrawal of funds not used for wagering or betting, Know Your Client (“KYC”) documents shall be requested in the case of players with no betting or casino activity. Processing times for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered.

13.13 If you request to withdraw funds which have not yet been used for wagering or betting and Your Account has no betting activity at all, we may require further verification before we can proceed. We reserve the right to cancel withdrawals and refund the balance back to your account if the funds have not been wagered.  Processing times for a withdrawal will depend on whether the documentation is needed and the time in which such required evidence is delivered.

13.14. If an account has been dormant, closed, blocked, or excluded for any reason over any period, you can request our Customer support team at [email protected] to recover any pending funds that you might still have remaining in the account. If there is a dispute over the account or the funds held within it, we will contact the competent regulator.

13.15. When processing a withdrawal, we reserve the right to apply a deduction if there are any transaction processing fees involved. 

14. BETTING AND GAMING  

14.1. You can place bets on our website for sporting events and virtual online gaming events. All transactions conducted on our Website are subject to our Terms and Conditions, as well as the specific Terms and Conditions applicable to each sporting event and virtual gaming event. For more information, please refer to our Sports Rules and Casino Rules.

14.1.1. All transactions will be conducted in the language in which you placed the transaction.

14.2. It is your responsibility to ensure that the details of any transaction are correct.

14.3. You can access your transaction history via the Account menu accessible when logged in.

14.4. We reserve the right to refuse the entirety or part of any bets requested by you at any time. No bet is confirmed as accepted by us until we have sent a confirmation to you. If you do not receive a confirmation then please inform our Customer Support team at [email protected]. 

14.5. Once your bet is confirmed, you cannot cancel the transaction without our written consent.

14.6. Information regarding the process of bets placed on cancelled, suspended or voided events can be found in the Sport Rules section of our site. 

14.7. Please be aware that it is your sole responsibility to ensure that all transactions made on our platform are accurate. Once transactions are completed, they cannot be canceled by you.

14.8. Transactions will be invalid if (i) there are insufficient funds in your account to cover them, or (ii) we do not receive confirmation that the transaction has been completed in full. Please be aware that transactions will be automatically canceled if we do not receive your confirmation before the event and/or game begins.

15. CASHOUT

15.1. The Cashout feature allows users to settle their bets before the conclusion of the event. This option is accessible for various sports and/or for selected events. For more details regarding Cashout, please refer to our Sport Rules.

15.2. The value of the Cashout is automatically calculated in real time according to the probabilities.

15.3. Please be aware that the bets that were settled with the Cashout option are excluded from any rewards rollover procedure.

16. COLLUSION, CHEATING, FRAUD, AND CRIMINAL ACTIVITY 

16.1. The following activities are not allowed on our Website and are acknowledged as breaches of our Terms & Conditions:

(i) Colluding with other third parties;

(ii) Using unfair advantage or influence, including the exploitation of a fault, loophole, or error discovered in our software. 

(iii) The use of automated players (sometimes known as bots); and/or the exploitation of errors;

(iv) Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned, or otherwise unauthorised credit or debit card as a source of funds;

(v) Taking part in any criminal activities including money laundering and/or any other offence with criminal repercussions;

(vi) Transferring funds from one player account to another;

(vii) Using or attempting to use a VPN or any similar technology with the intent to conceal or alter your true location; 

(viii) Attempting to bypass our Responsible Gaming policies and procedures;

(ix) Providing false, incomplete, or misleading information at the time of registering your Account or at any later stage;

(x) Using a payment method that does not match the name registered on your Account for making deposits;

(xi) Creating or using one or more Duplicate Accounts, whether intentionally or through fraudulent means;

(xii) Allowing or enabling third parties to access or make use of your Account; 

(xiii) Misusing rewards, including where we have reason to believe you are unfairly taking advantage of, exploiting, or manipulating any rewards, or violating the Reward Terms in any way;

(xiv) Interfering, disrupting, or manipulating the operation of our Website or their normal functionality;

(xv) Engaging in defamatory, abusive, obscene, discriminatory, or otherwise inappropriate behaviour towards other users of Website, our Customer Support team, and/or any of our employees or representatives;

(xvi) Violating our Terms and Conditions through any other substantial breach.

16.2. If your account is linked to any of the activities mentioned above, we are authorized to suspend, block, close and/or report your account, matters may be reported to the police if the activities are severe enough to breach legal obligations.

16.3. We will take all reasonable steps to prevent such activities and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent, or otherwise illegal activity, including cheating. Any action we take in respect of the same will be at our sole discretion.

16.4. If you suspect a person is colluding, cheating, or undertaking a fraudulent activity, please report it to: [email protected].

16.5. We reserve the right to inform any relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers and/or other financial institutions of your identity and any suspected unlawful, fraudulent, or improper activity.  You must fully agree to cooperate fully if we ever have to investigate any such activity.

16.6. In reference to our Sportsbook services, we reserve the right to withhold payment and to declare bets null and void if we have evidence that:

(i) The integrity of the event has come under scrutiny by integrity associations or the authorities;

(ii) The price/s or pool has been manipulated;

(iii) Match rigging or fix has taken place;

(iv) The game or event did not come to its natural conclusion;

(v) corruption, bribery, collusion or related crimes are reported by sports integrity associations or the authorities;

16.7. We reserve the right to terminate any player bets in any other instance where any sort of abuse is detected. Evidence on the above will be based on the size, volume number or pattern of bets placed on our platform and/or if a decision has been announced by a relevant governing body.

16.8. Deposits made into your Account should be intended to be used on our services. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of gameplay and a request to withdraw the deposited amount is made; or where we suspect someone is abusing exchange rate fluctuations, we reserve the right to cancel the respective transactions in part or in full, to retract any processing costs incurred through this activity and to close your Account indefinitely. In such instances, we also reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our own discretion.

17. OTHER PROHIBITED ACTIVITIES 

17.1. You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any of our team members.

17.2. You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form on the Website.

17.3. You shall use the Website for personal entertainment only and shall not be allowed to recreate the Website or any part of it in any form whatsoever without our express consent.

17.4. You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored, or any server, computer, or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website and access to your account will cease immediately.

17.5. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or to your downloading of any material posted on such Website, or on any website linked to the Website.

17.6. It is prohibited to sell, transfer and/or acquire accounts from other players.

18. CLOSURE AND TERMINATION 

18.1. It is company policy in the interests of security, that if no transaction has been recorded on your Account for 30 (thirty) months, we shall remit the balance in that account to you. 

18.2. Your Inactive Account will be terminated with written notice (or attempted notice) using your contact details. In the event of any such account termination, other than where such closure and termination is made in relation to the Collusion, Cheating, Fraud, and Criminal Activity Section or Breach to the Terms and Conditions, we will refund the balance of your Account. If you cannot be located, the funds shall be remitted to the relevant gambling authority.

18.3. We can refuse to open an account or may opt to close an account that has already been opened. Notwithstanding this, all contractual obligations already undertaken or entered into will be honoured.

18.4. If we suspect any suspicious activity linked to your account, we reserve the right to suspend, close and/or block your account, in addition to withholding any funds as may be required by law, or the competent legal authority.

19. ALTERATION OF THE WEBSITE

19.1 We may, at our absolute discretion, alter or amend any product offered via the Website at any time to maintain our Services.

20. TECHNICAL FAILURE 

20.1. Where an unexpected flaw occurs in the system, we will take all reasonable steps to repair any faults or errors related to the software or hardware as soon as reasonably practicable. In the eventuality that such an error or fault has caused a game to be interrupted so that the game cannot be resumed from the same position, we will take all reasonable steps to solve the issue in the fairest manner possible. This may include reinstating the balance to your Account. 

20.2. In the event of a disconnection during a casino game, you will be able to resume your session once reconnected. if any further problems occur please contact [email protected] for further advice. 

20.3. Since live games are concluded in real-time, they constitute an exception to the above, and inactivity by you will be taken as your choice, and the game will conclude. For games where no additional action is required from you after placing a bet, for example with a slot machine, you can check the outcome of the bet by checking your betting history viewable when logged in to Your Account. The disconnection will not have affected the game, and you will have the same chance of winning as if you had watched the outcome live.

20.4. When you access the Website you should be aware that your internet connection may not be as secure as other players. This may have an impact on your performance in time-critical live events offered on our Site.

20.5. We do not accept any liability for technical failures that are out of our control, this includes when your own equipment fails or if the issue is due to your internet service provider.

20.6. In the event that winnings are credited to your account due to a technical failure (error or malfunctioning ), we reserve the right to cancel any related transactions and withhold the corresponding winnings arising from such technical failure. Should you have already withdrawn such winnings, you agree to repay them upon our request.

20.7. If a technical failure becomes apparent to you, or if you suspect that one is occurring, please reach out to us immediately through our Customer Support ([email protected]).

21. ERRORS OR OMISSIONS 

21.1. Some circumstances may arise where we accept a bet or payment by error. Reasonable efforts are undertaken to prevent such errors, however, system problems or human error may lead to such circumstances. Such circumstances may include, without being limited to:

(i) Acceptance of a bet at a price that is significantly different from those available in the market at the time the bet was placed;

(ii) Miscalculation (including due to human error) of rewards, winnings, or returns paid to you;

(iii) Information on odds or terms of a bet may have been entered incorrectly as a consequence of human error or computer malfunction;

(iv) Errors or omissions resulting from Prohibited Activities;

(v) Errors or omissions which result in winnings being conspicuously incorrect or different from what is marketed;

(vi) Continued acceptance of bets on a market or event that has already been closed or suspended.

21.2. We reserve the right to either:

(i) Correct any error made on a bet and resettle it at the correct price and/or terms which should have been available at the time the bet was placed. 

(ii) Void and refund the stake in cases where the correction or resettlement is not possible.

21.3. Neither company employees nor agents, nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by Us or by You. You will forfeit any winnings/losses that result from any such error.

21.4. KTO is not responsible for the accuracy, completeness and timeliness of the proposed information services, including data on events from the Live and mailing services.

21.5. KTO makes every effort to make information about live events (such as results, time of a game and team/player statistics) accurate. However, this data is displayed for informational purposes only. KTO is not responsible in case of errors in this data.

21.6. In the event that winnings are credited to your account due to errors and/or omissions, we reserve the right to cancel any related transactions and withhold the corresponding winnings arising from such errors and/or omissions. Should you have already withdrawn such winnings, you agree to repay them upon our request.

21.7. If errors and/or omissions become apparent to you, or if you suspect that one is occurring, please reach out to us immediately through our Customer Support ([email protected]).

22. OUR LIABILITY 

22.1. Your access and use of the products offered via our Website are at your sole option, discretion, and risk.

22.2. We will ensure to provide our Website with the utmost provision and attentiveness described throughout the Terms. We do not make any other promises or warranties on the Website (including the products offered via the Website) and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.

22.3. We shall not be liable to you in contract, tort (including negligence), or otherwise for any business losses, including but not limited to loss of data, profits, revenue, business, opportunity, goodwill, reputation, or business interruption or for any losses which are not currently foreseeable by us arising out of the Terms and Conditions or your use of the Website.

22.4. Please be aware that we will not be liable to you or any third parties for any damages, liabilities, or losses allegedly arising from or related to our Website and/or services, including those resulting from or connected to:

(i) Incomplete, lost, or delayed transactions;

(ii) Your use and/or access to our Website in violation of applicable local laws;

(iii) Your intentional evasion of any responsible gambling measures implemented;

(iv) Any information, content, and/or comments made by third parties;

(v) Damage to your equipment or any loss or corruption of data resulting from your use of the Website;

(vi) Any technical failures, errors, or omissions;

(vii) The closure, restriction, limitation, or suspension of your Account in accordance with these Terms;

(viii) Any delays in performance or failure to fulfil our obligations due to events, circumstances, or causes beyond our reasonable control.

(ix) crimes or fraud 

23. BREACH OF THE TERMS AND CONDITIONS

23.1. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees), and any other charges that may arise as a result of your breach of the Terms.

23.2. Where you are in material breach of the Terms, we reserve the right, but shall not be required to;

(i) Provide notice (using your Contact Details) that you are in breach of the Terms requiring you to stop the relevant act or failure to act;

(ii) Suspend your Account so that you are unable to place bets or play games on the Website;

(iii) Close your Account with or without prior notice;

(iv) Recover from your Account the amount of any pay-outs, rewards, or winnings which have been affected by any material breach;

23.3. We have the right to void any user identification code or password if – in our reasonable opinion – you have failed to comply with any of the provisions of these Terms.

24. INTELLECTUAL PROPERTY RIGHTS 

24.1. All Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software, and all other material contained within Our Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

24.2. Under no circumstances shall the use of Our Website grant to any user any interest in any intellectual property rights (for example copyright, know-how, or trademarks) owned by us or by any third party.

24.3. No rights are granted to use or reproduce any trade names, trademarks, or logos which appear on the Website except as specifically permitted per the Terms and Conditions.

24.4. You warrant that you will not circumvent the Intellectual Property Rights of gaming software providers or any other third-party owners. Any breach of this will be reported to the respective Intellectual Property Right owner to undertake appropriate action and enforcement.

25. PRIVACY POLICY 

25.1. We collect personal data and information from users who access our platform and/or utilize our services. Data collection is essential for the provision of our services, and occurs in various stages, including but not limited to the initial account creation process, during financial transactions, when engaging in sports betting and/or casino activities, as well as when utilizing any other services made available on our Website. Please be aware that Bravalla B.V. is the data controller and the responsible for this platform.

25.2. We are required by law to comply with data protection requirements, this includes how we use any personal information we collect and process from you. To learn how we use your personal information please refer to our Privacy Policy.

25.3. Prior to your use of, and when you use our services, it will be necessary for us to collect certain information about you. By providing us with this information, you provide your express consent to our processing of your Personal Information:

(i) For the purposes set out in the Terms (including the Privacy Policy);

(ii) Where we need to process your personal information to operate the Website;

(iii) To comply with a legal or regulatory obligation.

25.4. We may retain copies of any communications that you send to us (including copies of any emails) to maintain accurate records of the information that we have received from you.

25.5. We are committed to safeguarding your personal information and ensuring the utmost privacy and security of your data. We employ state-of-the-art end-to-end encryption protocols to ensure that any data you transmit to us is securely protected during its transfer. This means that your information is scrambled into an unreadable format before leaving your device and can only be unscrambled by us upon arrival. This encryption method helps to prevent unauthorized access, interception, or eavesdropping during data transmission.

25.6. Your personal information is stored in password-protected databases with stringent access controls, and we employ multi-factor authentication for access by authorised personnel. Only authorized personnel who require access for legitimate business purposes are granted permission to access this data. We regularly review and update our security measures to stay ahead of emerging threats and maintain the confidentiality and integrity of your information.

25.7. While we do our utmost to protect your personal information, it’s important to remember that no method of data transmission or storage can guarantee 100% security. If you ever have concerns about the security of your personal information, please don’t hesitate to contact us using the contact information provided in this section.

25.8. As a data subject, you possess certain rights that safeguard and protect your privacy. To learn about your Data Subjects Rights please refer to our Privacy Policy.

25.9. You can exercise your rights free of charge and in an easy way. We are committed to promptly addressing your requests within the stipulated timeframes. When necessary, in order to ensure the security of our customers’ information, we may request proof of identity to process your request. Please be aware that the timeline for addressing your requests will commence only after your identity has been verified.

25.10. If you wish to file a complaint, provide feedback, seek clarification, ensure your data protection rights, and/or express any concerns regarding our Privacy Policy, our procedures, and/or any other matter related to personal data processing activities conducted by us, please contact our Data Protection Officer (DPO) at the following email address: [email protected].

26. COOKIES POLICY

26.1.  Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. This information might be about you, your preferences or your device and is mostly used to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively. Your browser makes cookies available each time you visit our websites.

26.2. We utilize cookies and traffic analysis to enhance the performance and ensure the efficiency of our platform while continually improving our services. We do not use cookies containing malicious code. For details on how we use cookies, please consult our Cookie Policy. 

26.3. You have the option to accept or reject cookies at any time through various methods, including managing your preferences in the “Cookie Settings” menu, adjusting your browser settings, and/or clearing existing cookies. For instructions on updating your browser settings, please refer to the official website of the respective browser developer.

26.4. Please be aware that if you adjust your cookies settings via your web browser then, unless you delete or block each cookie individually, the changes will apply to all websites that you visit – not just our websites. You will also need to adjust your cookies on a browser-by-browser basis.

26.5. Please also note that deleting our cookies or disabling our cookies means that you may not be able to access certain areas or features of our platform (for example, if your browser is set to disable session cookies, you won’t be able to log on to your account). Additionally, you will not be able to place bets or play casino games whenever accepting cookies is required for these activities.

27. COMPLAINTS AND NOTICES 

27.1. If you wish to file a complaint, you may do so by emailing [email protected].

27.2 In the event of any dispute, you agree that the server records shall act as the final authority in determining the outcome of any claim.

27.3. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

27.4. When we wish to contact you regarding such a dispute, we will do so by using your contact details linked to your account.

28. INTERPRETATION 

28.1 The original text of the Terms is in English and any interpretation of the Terms will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.

29. TRANSFER OF RIGHTS AND OBLIGATIONS 

29.1. We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person – provided that they will be on the same terms or terms that are no less restrictive to you. 

29.2. You acknowledge that in the event of a website shut-down or change of provision of gambling content, your account may be transferred to a different website managed and operated by Us. We reserve the right to void all pending bets and to forfeit all related existing rewards amounts at the moment of a website shutdown or change of gambling content provision.

30. EVENTS OUTSIDE OUR CONTROL 

30.1. We will not be liable or hold any accountability for any inability to adhere to these Terms and Conditions when it is out of our reasonable control, this includes but is not limited to: Natural disasters, war, civil commotion, interruption in public communication networks, industrial dispute, DDOS-attacks, or any similar cyber-attack.  During such Force Majeure Events, our obligation will be deemed suspended for the duration it persists, however, we will always use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations can still be performed throughout such an event. 

31. WAIVER 

31.1. If we fail to insist upon the strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

31.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing following the above.

32. SEVERABILITY 

32.1. If any of the Terms are determined to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent

33. LAW AND JURISDICTION 

33.1. Please be aware that the Terms and Conditions,  as well as any dispute or claim arising out of or in connection with these Terms, shall be governed by and interpreted under the laws of Curacao. This choice of law shall not affect any mandatory consumer protection rights under the laws of your country of residence. 

33.2. The Laws of Curacao shall have non-exclusive jurisdiction over any disputes arising out of the Terms and Conditions themselves.

34. RESPONSIBLE GAMING AND GAMBLING 

34.1. We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our Website while remaining fully aware of the social and financial harms of problem gambling.

34.2 You can set financial limits related to deposits, bets and losses by contacting our Customer Support team or by going to your Account menu accessible when logged in. You will not be able to exceed your set limits.

34.3 Limits can be amended at any time. A decrease in the deposit limit will take effect immediately, but an increase can only occur after a 24-hour cooling-off period. If you require any further information or assistance regarding responsible gaming, please contact [email protected].

34.4. If you feel that you are struggling with your gambling habits, we provide a self-exclusion option which can be activated by contacting Support at [email protected].

34.5. Self-exclusion means that your account will remain closed during the entire exclusion period, which can be set for a minimum of 1 month. This is the major difference from a standard account closure request as access will not be permitted or changed once the exclusion has been set. Any funds remaining in your account/s shall be immediately returned to You, with an applied deduction equivalent to the transaction processing fees.

34.6. If you have pending wagers on a self-excluded account, those bets will be settled following the usual procedures. Any winnings acquired during a self-excluded period can be withdrawn by reaching out to our customer support team at [email protected]. We will promptly assist you in transferring your winnings to the payment method saved in your account.

34.7. Should You self-exclude and afterwards, during the applicable self-exclusion period, succeed in opening an account to deposit and play again, all of your bets shall be voided by us and all account deposits will be returned to You, with an applied deduction equivalent of the transaction processing fees. This will occur immediately upon detection and You agree to waive any claims relating to the respective amounts.

34.8. In certain Self-exclusion events, we may contact you to transfer your outstanding funds from your player account. We may ask you to provide account details or payment method details (such as bank account details or other applicable methods) to perform the refund; Kindly make sure that all account details, such as email address, full name, etc. are accurate at all times.

34.9. Reasonable endeavours will be used to enforce your self-exclusion. However, you acknowledge that the primary responsibility for controlling your behaviour lies with you, thus you accept that we will not be liable if you continue gambling and/or seek to use the Website and we fail to recognise or determine that. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites.

34.10. It is illegal for anyone under the age of 18 to open an account or gamble on our website. Please note that anyone under the age of 18 found to be using the site will have any winnings forfeited and may also be reported to the authorities.

34.11. Filtering Systems Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet on our Website or have requested self-exclusion from gambling sites, please consider parental filtering solutions.

34.12. Any decrease in an exclusion period will be accompanied by a 24-hour cool-down period before the exclusion is removed. Within this time, you can choose to reapply the exclusion to your account

34.13. Any reduction in the stringency of a limit will be accompanied by a 24-hour period in which the previous limits will stay in force.

34.14. We shall hold no liability for any claims made as a result of errors resulting from your email client, including not being able to receive your request. If we do not reply to you within a reasonable time, kindly check your email client and ensure that your email was sent successfully. You acknowledge it is your responsibility to ensure we have received your request, should you not receive a reply or confirmation of receipt of the email from us.

34.15. We are committed to supporting Responsible Gambling initiatives and encourage you to stay informed about Responsible Gambling. We recommend reviewing our responsible gambling policy and checking the websites of the following organisations:

Gambling Therapy is a free global online service that extends practical advice and emotional support to individuals affected by problem gambling.  Therapy for gambling addiction is offered by Gordon Moody, providing free practical advice and emotional support to anyone affected by gambling. All the information can be accessed on https://www.gamblingtherapy.org/about-us/what-is-gambling-therapy/.

Gamblers Anonymous (JA by its acronym in Portuguese) is a fellowship of individuals who share their experiences, strength, and hope with the goal of stopping gambling, maintaining abstinence, and helping other pathological gamblers do the same.

Gamblers Anonymous is a widely recognized support group. JA utilizes group support to guide individuals through a 12-step recovery program (https://jogadoresanonimos.com.br/g-12-passos-de-recuperacao/). Visit the JA website for more information (https://jogadoresanonimos.com.br/).

Telephones:

Rio De Janeiro Telephone: (21) 997503174

São Paulo Telephone: (11) 995716942

Rio Grande Do Sul Telephone: 51 98030-2002

Bahia Telephone: 71 986240512

Parana Telephone: 41 996848004

Mato Grosso Do Sul: 67 984731321

Minas Gerais: 31 992062501

Santa Catarina: 48 984142208

Meetings information:

https://jogadoresanonimos.com.br/g-reunioes-presenciais/

Gamblers Anonymous Online (JAonline by its acronym in Portuguese) reaches areas where there are no local Gamblers Anonymous groups, providing support and sharing experiences with individuals who may not have access to local meetings. JAonline is a Gamblers Anonymous Group uses the Skype application to hold regular meetings. In addition to interactions through these virtual meetings, participants also have the opportunity to exchange recovery experiences via email.

All the relevant information is accessible at: http://www.grupojaonline.com.br/. People can also contact them sending a message to [email protected]. 

JOG-ANON is a group comprising spouses, partners, family members, and intimate friends of those impacted by gambling-related issues. JOG-ANON provides guidelines for the relatives of gamblers experiencing pathological gambling, to deal with the challenges that this situation might bring. 

All the relevant information is accessible at: https://www.jog-anon.com.br/index.html

Email: [email protected]

35. LINKS AND THIRD-PARTY CONTENT

35.1. Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites or the information contained on them. We have no responsibility for the content or features of third parties, nor are we liable for any damages that may arise from your use of them.

35.2. Please be aware that we cannot ensure the security of any data you choose to share with external platforms accessed via links from our services. These third-party platforms operate under their own terms and conditions, including privacy policies, which differ from ours.

36. REFUND/CANCELATION POLICY 

36.1. No refund can be completed once a deposit (including rewards) has been played on our services.

37. COMPLAINT HANDLING 

37.1. We always endeavour to provide the highest quality service to you. However, for various reasons, you may feel that you are not satisfied with the quality of service and may wish to file a complaint. You can do so by sending an email to [email protected] with as much detail as possible.

37.2. Our customer support team will attempt to handle any complaint as soon as reasonably possible. If the support team cannot resolve the complaint they will escalate it to the respective management for a solution.

37.3. In any case, you should receive a complaint response within 10 (ten) working days.

37.4. Should you feel that we have not adequately solved your complaint or have failed to reply. You may escalate the issue to our Ombudsman via email at [email protected].

38. PROMOTIONS, REWARDS AND OFFERS

38.1. We may offer certain promotions, rewards, and offers on our Website. For more information about our promotions, rewards, and offers, please visit our dedicated page: https://www.kto.com/en/promotions/

38.2. Please be aware that all promotions, rewards, and offers made available on our Website are subject to these Terms and also to the specific Terms and Conditions applicable to each promotion.

38.3. We reserve the right to remove, alter, or cancel any promotions, rewards, or offers on our Website without prior notice. Additionally, we may be required to prevent you from participating in our promotions, rewards, or offers due to legal or regulatory obligations, or other circumstances, including, but not limited to, our Responsible Gaming policy.  

39. SUSPENSION, LIMITATION, AND ACCOUNT TERMINATION 

39.1. We reserve the right to suspend, limit, and/or close your account on our Website at any time, without prior notice.

39.2. We may also be legally or regulatorily obligated to suspend, limit, and/or close your account due to, including but not limited, requests from competent authorities.

39.3. If your account on our Website is closed at our sole discretion, any positive balance remaining in your account at the time of closure will be refunded to you, unless we are legally or contractually obligated to retain the funds. This clause does not apply to the sections COLLUSION, CHEATING, FRAUD, AND CRIMINAL ACTIVITY and OTHER PROHIBITED ACTIVITIES of these Terms.

40. SUSPENSION OF BETS, MARKETS AND/OR EVENTS

40.1. We reserve the right to suspend the offering of any sporting event in any of the markets provided on our website, as well as to withhold the settlement of bets and to declare transactions null and void if we have evidence that any of the following situations have occurred in relation to such events:

(i) Instances of match-fixing have occurred;

(ii) Unusual or irregular betting patterns have been detected;

(iii) We have been provided with inaccurate information regarding the event(s);

(iv) Manipulation of odds or betting pools has taken place;

(v) There are grounds to believe that automated systems or players placed the bets;

(vi) The credibility of the event(s) has been questioned.

40.2. We also reserve the right to void transactions or withhold payment of winnings while awaiting the outcome of any subsequent investigation if a series of transactions is detected that contains the same selection and is made by either the same individual or a group of individuals.