Responsible Gaming
At KTO, our commitment is to provide a secure and enjoyable online gaming experience that you can trust. We understand that online gaming can come with inherent risks, and we are here to support you in managing them responsibly. To help you stay in control, we offer a range of confidential support services and practical account tools designed to empower you with the resources you need. From setting personal limits and accessing account history to self-exclusion options and helpful resources, our tools are tailored to foster a balanced approach to gaming.
Your safety and well-being are our priorities, and we are dedicated to promoting a positive gaming environment where you can play with confidence. Remember, at KTO, we are here to support you every step of the way.
Safe Gaming
Manage your limits and reduce the risk of gambling-related issues with the tools available in your account.
Take a look at the limits you can set in “My Account” and join thousands of players who already set their gaming limits.
What gaming limits can you set?
Deposit Limit: Set a limit on how much you can deposit within a specified period.
Betting Limit: Set a limit on how much you can bet within a specified period.
Loss Limit: Set a limit on how much you are willing to lose within a specified period.
Time-Out: You can take a break and temporarily restrict access to your KTO account for a specified period.
All limits will take effect immediately after setting them. However, if you wish to remove any limits or reduce the current restrictions, you will need to wait 24 hours for the new limits to take effect.
Self-Exclusion
If you wish to stop gambling completely, you can choose to self-exclude from our services. We can block your account for one month or indefinitely.
Self-exclusion can be activated here. Alternatively, you may request self-exclusion via live chat or email [email protected].
If you decide to self-exclude, you will be prevented from accessing our site and any other KTO Group services. We will contact you regarding any remaining account balance and may also refer you to the support department.
Please note that we reserve the right to block access to anyone we believe may have a gambling problem.
Underage Gambling
It is illegal for anyone under the age of 18 to open an account or place bets on our site. If someone under 18 is found using the site, winnings will be forfeited, deposits will be refunded to the legal guardians or parents, and the case may be reported to authorities depending on the jurisdiction.
Contact Us
Our experienced customer service team is always here to help and can provide confidential advice on where to find help for any gambling issues you may be facing. If you would like to speak to someone, please contact us via live chat or email [email protected].
Supporting Gambling Organisations
If you feel the need to seek further advice, we recommend that you check out one of the several helpful and credible organisations that help people daily. Remember the first step in the right direction is to seek help for any issues you may face.
We recommend a variety of local and international services available. Please take the time to explore the best options available to you.
Supportive Organisations
Gambling Therapy is a free global online service that extends practical advice and emotional support to individuals affected by problem gambling. Therapy for gambling addiction is offered by Gordon Moody, providing free practical advice and emotional support to anyone affected.
Gamblers Anonymous offers extensive information online and in Portuguese. You can try out their 12-step recovery program and find more helpful advice on their website.
Gamblers Anonymous Online (JAonline) extends its reach to areas without local groups, offering support and shared experiences to individuals unable to attend in-person meetings. JAonline holds regular meetings via Skype, allowing participants to interact virtually. Additionally, members can exchange experiences by emailing them directly at [email protected]
Internet and Technology Addicts Anonymous (ITAA) is a Twelve-Step fellowship based on the pioneering principles of Alcoholics Anonymous. Our fellowship is entirely non-professional and self-supporting, and the only requirement for ITAA membership is the desire to stop using the Internet and technology compulsively. They share their experience, strength, and hope with each other through group meetings and individual relationships, working a recovery program based on the Twelve Steps of Alcoholics Anonymous. They have no opinions on outside issues and do not condemn or endorse any specific technology. They are not affiliated with any political agenda, religious movement, or external interests. Their sole purpose is to abstain from compulsive use of the Internet and technology and to help others break free from this addiction.
JOG-ANON is a supportive community who have experienced firsthand the impact of gambling-related issues. They offer essential support to relatives and friends of individuals grappling with gambling problems , guiding them to help navigate the challenge together.
Email: [email protected]
WhatsApp: Agent Angela (11) 99158-7203
WhatsApp: Agent Solange (11) 98259-8661
Professional Treatment Clinics
Professional treatment services provide support sessions for problem gambling. These sessions, led by certified clinicians, include therapy for individuals, couples, families, and groups. Some treatment options may also be eligible for coverage under health insurance.
Hospital Santa Monica in São Paulo offers clinical treatment for gambling-related problems.
Address: Estrada Santa Mônica, 864 – CEP 06863-210 – Itapecerica da Serra – SP – Acessar Mapa Rua João Lourenço, 190 – Vila Nova Conceição – CEP 04002-010 – São Paulo – SP.
Clínicas Revive offers high-standard recovery clinics to accommodate male and female inpatient care through health insurance and medical plans.
They have medical units in São Paulo, Rio de Janeiro, Bahia, Paraíba, Rio Grande do Sul and Pernambuco.
Procure clínicas de Recuperação works with recovery clinics that help treat gambling addictions. They have a large network of clinics throughout Brazil and offer various types of treatment.
Advice for Legal Guardians and Support Persons
If you are a legal guardian or support person, we will provide you with all access permitted by law based on your role. For further assistance, please contact us at [email protected]