FAQ
General I Registering with CPF I Betting Vocabulary I Types of Bet I Betting Information
General
How can I get in touch?
If you have any questions, queries, or just want to share feedback, you can contact our team using one of the following methods:
Email: Send an email to [email protected] and a member of our team will get back to you as soon as possible.
Live Chat: Talk to one of our Live Agents by clicking on the red mail widget at the bottom right of the page. Live Chat is available every day during the following hours:
Canada: 7 AM – 6 PM EST
Europe: 14 PM – 5 AM CET
Brazil: 9 AM – 12 AM BRT
Peru: 7 AM – 6 PM PT
Why do I need to register on KTO?
Once registered on KTO.com you will be able to use all the services available on the website.
Registration is free and acts as a personal account to manage and place your bets. It also gives us a point of contact if you come across any issues.
How can I register on KTO?
Simply click “Join Now” in the upper right corner and complete the registration form. Please ensure that all personal details are entered correctly.
Why should I specify my personal data when registering?
The accuracy of the personal information you submit is a legal condition of using our products. We need to know your first and last name as well as your current residential address. By entering your date of birth, you verify that you are of legal age to use the services offered by KTO.
If you would like to learn more, please refer to our Privacy Policy.
Why is it necessary to fill in Passport/ID details?
We require your Passport or Identity Number for security purposes. Please be advised that withdrawals will be denied until the required documents have been supplied and verified.
Can I change my personal data after registration?
Please note that you are unable to change your basic data such as your name, date of birth, the currency of your KTO account, or your registered country. However, you will still be able to change other details even after registration.
In certain circumstances, we will verify and accept changes to your basic data if you submit the relevant documents.
Do I have to deposit money right after registration?
You don’t need to make a deposit immediately. You may make a deposit whenever you like once you’ve registered. Keep in mind that your Welcome Offer may expire after a specific time frame indicated in the promotion.
What should I do if I have forgotten my username or password?
You can reset your password by using the “Forgot Password?” option when attempting to Login. Please contact support at [email protected] if you forget your username/email address.
Can anyone else get access to my account?
Accounts are only permitted to be used by the sole owner whose details match those on the account. You should never share your login details with anyone.
Please ensure that you Logout after your playing session if accessing your account on a public device.
What should I do if another person accesses my account?
If you believe someone else has access to your KTO Account, you should immediately reset your password and inform our Customer Support at [email protected] to assist further.
Registering using your CPF
When registering with your CPF, it is essential that certain conditions are met; otherwise, the registration may not be accepted.
Here are some conditions to consider:
- Please double-check the CPF numbers to ensure they are entered correctly. Any error in typing may result in registration issues.
- If your CPF has already been used to create an account in the past, you can resolve this by resetting your password from the login page.
- The CPF used for registration may belong to someone deceased. Please verify and ensure that the CPF entered is valid.
- CPFs belonging to individuals under the age of 18 are not eligible for registration.
If none of these conditions apply to you but you’re still encountering issues during registration using your CPF, please feel free to contact us at [email protected]. We are here to assist you and address any concerns you may have.
Betting Vocabulary
Ready to level up your betting game? Get familiar with the essential betting vocabulary you’ll encounter when wagering online. Whether you’re a newbie or a seasoned player, knowing these terms will help you navigate the world of betting like a pro. Let’s dive in and boost your betting know-how!
Selection: A selection refers to the specific choice or option you make when placing a bet. For example, if you’re betting on a football match, your selection could be the team you choose to win.
Betting Market: A betting market is a specific category or type of bets within a particular sport or event. It can include various options related to that event, such as the outcome of the match, the number of goals scored, or the performance of individual players.
Stake: The stake is the amount of money you wager or place on a bet.
Returns: Returns refer to the potential payout or winnings from a successful bet. It represents the amount you will receive, including your original stake, if your bet wins.
Live Betting/In-Play Betting: Live betting or in-play betting refers to placing bets on an event while it is still in progress. You can make real-time wagers during the course of the event.
Cash Out: Cash out is a feature offered by some bookmakers that allow bettors to settle their bets before the completion of an event. It enables bettors to secure a portion of their potential winnings or minimize losses, depending on the current status of the bet.
Odds: Odds are numerical values that represent the likelihood of a particular selection or event happening. They are used to calculate potential winnings. Higher odds generally indicate a lower probability of winning, but they offer higher potential returns if your bet is successful.
Types of Bet
Single Bet: A single bet is placed on just one selection or event. If your selection wins, you win your bet.
Double Bet: A double bet consists of two different selections, and the odds of both selections are multiplied together. In order to win the bet, both selections must be successful.
Treble Bet: A treble bet involves three different selections. The odds of the three selections are multiplied together, and you will only win your bet if all three selections are successful.
Accumulator/ Combo/ Parlay Bet: An accumulator bet, also known as a combo or parlay bet, involves combining multiple selections into a single bet. The potential winnings increase as each selection is added, but all selections must win for the bet to be successful.
Each Way Bet: An each-way bet is commonly used in horse racing. It allows you to bet on a horse to win and/or to place. The bet is divided into two parts: the win bet and the place bet. The place bet pays out at a fraction of the win odds if the horse finishes in predetermined places, such as second or third, depending on the specific event.
Over/Under Bet: In an over/under bet, you predict whether the total score, goals, points, etc., in a game/event, will be over or under a specific value set by the bookmaker.
Correct Score Bet: A correct score bet involves predicting the exact final score of a game or match. It can be a challenging bet type but offers higher potential payouts.
First Goal/Scorer Bet: This bet involves predicting which player will score the first goal in a match or event.
Outright Betting: Outright betting involves placing a bet on the overall winner of a tournament, league, or competition. These bets are usually made before the event begins and can provide long-term excitement as you follow the progress of your chosen team or player.
Line Betting: Line betting, also known as spread betting, involves handicapping the favoured team with a points advantage or the underdog with a points disadvantage. It aims to create a more balanced betting market and offer more attractive odds for both sides.
Rest of the match: For this type of bet, you must predict the team you think will win the rest of the game, regardless of the current score, at the time of placing your bet the score will be considered 0-0.
Handicap Betting: A handicap betting is used when there is a significant difference in skill or ability between two teams or players. It involves giving one team or player a virtual advantage or disadvantage to level the playing field and make the bet more balanced.
Over/Under Bet: In an over/under bet, you predict whether the total score, goals, points, etc., in a game/event, will be over or under a specific value set by the bookmaker.
Total Goals (Over/Under) Bet:
A Total Goals Bet is when you have to predict if the total number of goals scored during the entire game or match will be over or under the number indicated.
Here are some of the choices you can choose when selecting the Over/Under markets for a total of goals, and explanations on how to win depending on your choice:
Half loss: Half of your stake will be refunded.
Half win: You will receive half of the net winnings of your selection.
Over 1: There have to be 2 or more goals in the match for the bet to win. If the match ends with only 1 goal the bet is settled as void.
Over 1.25: There have to be 2 or more goals in the match for the bet to win. If the match ends with only 1 goal the bet is settled as half lost.
Over 1.5: There have to be 2 or more goals in the match for the bet to win.
Over 1.75: There have to be 3 or more goals in the match for the bet to win. If the match ends with only 2 goals the bet is settled as a half-win and you will receive half of the winning stake.
Under 1: There have to be no goals scored in the match for the bet to win. If the match ends with 1 goal, the bet is settled as a void.
Under 1.25: There have to be no goals scored in the match for the bet to win. If the match ends with only 1 goal the bet is settled as half win and you will receive half of the winning stake.
Under 1.5: There has to be 1 goal or no goals scored in the match for the bet to win.
Under 1.75: There have to be no goals or only 1 goal scored in the match for the bet to win. If the match ends with only 2 goals scored, the bet is settled as half loss.
Asian Handicap Bet:
An Asian Handicap Bet is where you have to predict who will win the game with an added handicap to your selected team.
Here are some of the choices you can choose when selecting the Asian Handicap, and explanations on how to win depending on what you pick:
Half loss: Half of your stake will be refunded.
Half win: You will receive half of the winnings of your bet.
+1: Your Team starts with a goal head start. If your team wins, or if the game ends in a draw, you win the bet. If your team loses by one goal, the selection is settled as void.
+1.25: Your Team starts with a 1.25 goal head start. If your team wins or if the game ends in a draw, you win the bet. If your team loses by 1 goal, the bet is settled as half-win, and you will get half of the total winning amount.
+1.5: Your team starts with a 1.5 goal head start. If your team wins, draws, or loses by only 1 goal, you win the bet.
+1.75: Your team starts with a 1.75 goal head start. If your team wins, draws or loses by only 1 goal, you win the bet, if your team lose by two goals, the bet is settled as half loss.
-1: Your team starts with a 1 goal disadvantage. your team must win by 2 goals or more to win the bet. If your team only wins by 1 goal, the bet is settled as a void.
-1,25: Your team starts with a 1.25 goal disadvantage. Your team must win by 2 goals or more to win the bet. If your team only wins by 1 goal, the bet is settled as half loss.
-1.5: Your team starts with a 1.5 goal disadvantage. Your team must win by 2 goals or more to win the bet.
-1.75: Your team starts with a 1.75 goal disadvantage. Your team must win by 3 goals or more to win the bet. If your team wins by 2 goals, the bet is settled as half-win, and you will receive half of the total winning amount.
Betting Information
Got some burning questions about sports betting? Don’t worry, we’ve got you covered! Check out our answers to some of the most commonly asked questions below. And if you can’t find what you’re looking for, no worries! Just contact us via Live Chat or shoot us an email at [email protected] and we’ll do our best to give you the best service possible. So, let’s dive in and get your questions answered!
What if the event I bet on is postponed, rescheduled or cancelled?
If an event is postponed or rescheduled, your bet will remain valid if it takes place before midnight of the day following the original date set for the match. If it is not resumed or completed within the mentioned time frame, all related bets on that match will be void and your stake will be refunded.
If an event is abandoned once it begins and is not resumed by the organizer within 48 hours, we will settle all determined markets decided on the pitch, and we’ll void the rest by refunding your stakes. However, on occasion, we may choose to void all your bets related to such abandoned events and refund your stakes.
If an event is abandoned after its scheduled starting time but later resumed by the organiser within 48 hours of the official start time, KTO reserves the right to consider all bets valid and settle them based on the final outcome.
Can I request my own bet?
Want to bet on something not shown on our site? Simply message our team via Live Chat or email [email protected] and we can see if we can make your bet available! No matter how unique the bet may sound, we’ll see if we can get the odds for you.
What is 90-minute Betting in Football?
A 90-minute Bet in football refers to a type of bet where the result is determined based on the outcome of the 90 minutes of regular game time, including any additional time due to injuries or delays. The final whistle marks the conclusion of the bet.
Results from extra time and penalty shootouts are only considered if specified in the bet. For example, if a football game ends 1-1 and proceeds to extra time, the bet outcome would be decided as a draw.
What are the rules for betting on a Player to Score?
If you choose to bet on a player to score, the result does not include any own goals scored by the player. If the selected player does not participate in the match, the bet will be void and your stake will be refunded.